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Qualtrics Agentic Experience
Turn Agentforce conversations into actionable feedback wiith Qualtrics.
- Actions: 1Subagents: 4Agents: 2MCP Servers: 1
- Business Need
- Surveys
- Requires
- Agentforce
- Compatible With
- Sales CloudService Cloud
Qualtrics Agentic brings Qualtrics experience management into Agentforce. Manage surveys and empower employees — all without leaving Salesforce.
Highlights
Measure AI agent effectiveness using Qualtrics’s AP3 methodology (Friendliness, Knowledgeability, Understanding).
Collect feedback at the right moments — when customers ask, at conversation end, or before escalation to a human agent.
Deploy in minutes with prebuilt Agentforce templates for Service Agents and Employee Agents.
Share personalized survey links with automatic tracking for session, case, contact, and agent context.
Support dynamic survey routing with global defaults, per-session overrides, and Omni-Channel Flow integration.
Configure quickly through a guided admin setup UI and Custom Metadata — no custom code required.
Give employees survey intelligence — list surveys, check response pulse, and review survey questions from Agentforce.
Generate instant survey invites for individual contacts directly from conversation.
Manage Qualtrics audiences from Agentforce — directories, mailing lists, and contact imports with embedded Salesforce data.
Provider Details
Qualtrics
Provo, Utah, USA
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.
Pricing Details
Free
You can fully use this solution without payment.