MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Real-Time Transcription Consulting by AMC Technology

By AMC Technology

Enabling smarter conversations through secure, real-time voice solutions.

Salesforce Consultants
No Ratings

Real-time transcription is the backbone of AI-driven contact centers, powering countless use cases. Our consulting ensures low-latency insights, end-to-end voice data security, and optimized infrastructure for scalable, high-performance implementation.

  • The DaVinci Flow: AMC Technology's 3 Simple Steps to CX Integration Success

Description

AMC Technology specializes in helping businesses validate and implement AI-driven, real-time transcription solutions in a seamless and secure manner. Our services help you find voice capture, transcription, and deployment solutions, all aimed at enhancing agent productivity in cloud and on-prem environments. Our "test before you invest" approach involves reviewing your voice setup (PBX, VoIP, CCaaS), identifying key use cases, and deploying a secure end-to-end prototype within your environment or ours. We use powerful tools like DaVinci and leading AI platforms such as Azure and Google Speech-to-Text, ensuring no custom build is required. Our flat-rate consulting services start at $2,000 USD per day **Why Choose AMC?** - AppExchange Partner since 2003 - CSA STAR Level 1 & SOC 2 Type 1 Certified - GDPR & HIPAA Compliant - Reduces Average Handling Time (AHT) by 30 seconds - 99.8% uptime reliability - 25+ ready-to-use applications **Our Services Include:** - Proof of Technology - Blueprinting - Sandboxing - Discovery - Project Costing - Workshops - Onboarding - Enablement

Highlights

REAL-TIME ENGAGEMENT EXPERTISE Live Transcription | Speech-to-Text AI | CRM Integration | Voice & Contact Center Architecture | Contextual Data Automation | Omnichannel Enablement

SECURE & SCALABLE SERVICES System Discovery & Audit | Prototype Deployment | Custom Integration Roadmaps | SOC 2 Type 1 & GDPR Compliance | AES-256 & TLS Encryption | HIPAA-Ready Solutions

PIONEERS IN INTEGRATION Trusted since 1995 | First Call Center Integration App on Salesforce AppExchange (2007) | 25+ Apps Deployed | Longstanding AppExchange Partner | Proven Innovation in Customer Engagement

Provider Details

AMC Technology
Richmond, VA, USA
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
1995
Website
Email
Phone
1-804-419-8600

AMC Technology is a Salesforce-focused contact center transformation partner helping organizations modernize voice, AI, and agent experiences within the Salesforce ecosystem. Founded in 1995, AMC brings nearly three decades of deep contact center integration expertise to Salesforce Service Cloud, Salesforce Voice, and Agentforce initiatives. We specialize in modernizing bespoke Open CTI environments, accelerating migrations to Salesforce Voice, and designing intelligent, AI-enabled workflows that improve agent productivity and customer experience. Our DaVinci™ integration toolkit enables rapid orchestration across telephony, routing, and enterprise systems — delivering a streamlined, unified agent desktop experience inside Salesforce. Combined with our Blueprint → Build → Orchestrate services model, we reduce migration risk, preserve critical business logic, and create scalable architectures built for long-term growth. AMC Technology partners with customers from strategy through implementation to ensure their Salesforce contact center is resilient, extensible, and future-ready.

Languages

Supported Languages

English

More From This Provider

DaVinci Toolkit for Avaya & Salesforce Voice
by AMC Technology
No Ratings
The DaVinci Toolkit orchestrates real-time transcription for your Salesforce Voice environment, empowering your team with Einstein, voice controls, and use cases such as call summaries, translation, next-best-action, and sentiment analysis.

Salesforce Open CTI Migration & Salesforce Voice Strategy
by AMC Technology
No Ratings
Open CTI is retiring. Move to Salesforce Voice or Agentforce Contact Center without losing control of your architecture, data, or costs.

Phone Number Formatting Agent for Salesforce
by AMC Technology
No Ratings
Agents can’t do their jobs effectively without clean data. Keep your Accounts consistent by instantly validating and formatting phone numbers, whether entered manually, imported in bulk, or used in calls.

DaVinci Toolkit for Salesforce Voice
by AMC Technology
DaVinci makes Salesforce Voice work with the systems you already use, on-prem or cloud. It’s the fastest way to give agents full context, supervisors full data, and IT full control.