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Twilio Flex CTI connector | Contact Center | Sales communication | Omni channel

By Twilio

Twilio Flex: Customizable Contact Centre

No Ratings
Free  

Never requires payment

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Industries
Communications
Business Need
Customer Service
Agent Productivity
Telephony
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Twilio Flex is a cloud-based engagement center for Sales and Contact Centers. It integrates seamlessly with Salesforce to provide identity resolution, simplify outbound communications, enhance productivity with AI features, and enable single sign-on.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Please note that additional fees may apply for the use of Twilio Flex.

App Details

Version
Twilio Flex CTI/ver 0.4 0.4.0
Listed On
05/13/2024
Latest Release
05/13/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/11/2023

Additional Details

Introducing Twilio Flex for Salesforce - your infinitely flexible, cloud-based contact center platform. Twilio Flex is designed to meet the needs of your enterprise contact center, offering the ability to deploy and customize discrete components to match your unique business requirements. With our new Salesforce integration, you can now incorporate the omnichannel and programmable capabilities of Twilio Flex directly into your Salesforce experience. The Flex Open CTI integration empowers Salesforce users to handle calls, SMS, chats, and other Flex tasks directly from their Salesforce desktop. Twilio Flex for Salesforce ensures every customer interaction across all channels is contextual and personalized. Utilize information gathered in Call Flows to lookup and display relevant Salesforce records. Maintain an auditable track of Agent Task Interaction history by automatically logging Flex interactions into the Salesforce record. And finally- with our Click to Dial feature, your agents can place an outbound call with just a click of a button. Enhance your customer service experience with Twilio Flex for Salesforce

Need help?

Twilio

San Francisco, CA, USA

Visit help centre to submit support tickets: https://help.twilio.com/submit

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