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Connect
Customer Experience Innovators - ServiceCloudVoice - Amazon, Five9, Genesys
Connect Managed Services has years of knowledge and experience in Contact Centre AI & Customer Self-Service with Salesforce ServiceCloudVoice, Amazon Connect, Five9 and Genesys.
Description
We were founded in 1990 and located in 4 continents, we have over 1300 global customers across multiple industries. We have a proven track record of success and have won awards for our innovative customer solutions. We are part of various programs with have many competencies, we maintain a Salesforce Practice, Conversational Practice, Generative AI Practice, Genesys and Five9 Practices just to name a few.
Highlights
• Custom solutions to address business challenges
• Proven track record with customers an won globally recognised awards
• We have specialist teams that can work agile or waterfall with your teams
Provider Details
Connect are the independent communications experts who can transform how your organisation communicates - both internally and externally. We deliver solutions and services that join up your employee and customer communications across platforms, across sites and across countries, in three core areas: Contact Centres, Unified Communications and Network Services. We provide simple, elegant solutions to the most complex problems. We have over 20 years in the Contact Center space and we are an Advanced AWS Partner specialising in Amazon Connect, we are also a Salesforce Consulting Partner and a Genesys Gold Partner. We specialise in Salesforce Service Cloud Voice (SCV) with Amazon Connect and Genesys Cloud for Salesforce Service Cloud Voice.
Languages
English