Refresh Consulting: Implementation & Managed Services (North America).

Refresh Agency has been a great partner for our ongoing Salesforce admin support. They help keep everything running smoothly day to day, from user updates and data cleanup to reports and small improvements that actually make Salesforce easier to use. It feels less like we’re submitting tickets and more like we have someone on our team who understands how we work and what we need. What really stands out is how responsive and easy they are to work with. Questions get answered quickly, requests don’t get stuck, and they often suggest better ways to do things before issues become problems. Instead of just maintaining Salesforce, Refresh Agency helps us get more value out of it as we grow, and I wouldn’t hesitate to recommend them to other teams looking for ongoing support.

Refresh Agency was an excellent partner throughout our Salesforce implementation and launch. They took the time to understand our business and sales process, then designed Salesforce in a way that felt intuitive, practical, and aligned with how our team actually works. Their guidance on best practices, data structure, and pipeline visibility helped ensure the platform delivered real value from day one. What stood out most was their balance of strategic thinking and hands-on execution. Communication was clear, timelines were respected, and adjustments were handled quickly as needs evolved. The launch was smooth, our team felt confident using Salesforce, and we now have a scalable foundation to support growth. I would strongly recommend Refresh Agency to any organization implementing or optimizing Salesforce.