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Fluent Order Management Cartridge for B2C Commerce

Enterprise Order and Inventory Management for Salesforce

Overview

Fluent Order Management provides flexible, cloud-native enterprise distributed order management, inventory management, and omnichannel fulfillment orchestration, at scale, for B2C and B2C organizations.

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  • ORDER MANAGEMENT - Manage and view the status of all customer orders across all your channels (online, stores, marketplaces, DSVs, etc.), including split shipments and order consolidation. Optimize fulfillment so you maximize the margin on each order.

  • STORE FULFILLMENT - Use store inventory to fulfil Click and Collect or Ship from Store orders and configure your in-store pick and pack UX for optimal staff experience and efficiency.

  • SINGLE VIEW OF INVENTORY - Get an accurate view of inventory positions across your entire fulfillment network. Not just distribution centres and stores, but your suppliers and third-party shippers as well, so you can reduce overselling and underselling.

Fluent Order Management is the flexible, cloud-native distributed order management platform that can be customized to fit your unique omnichannel strategy. This means you can offer all the delivery options customers expect, but configure unique processes that differentiate you from others. Born in the cloud and architected from day one to take advantage of modern-day cloud services, Fluent Order Management has the feature richness of a traditional OMS but with the flexibility of a true software as a service (SaaS) offering, allowing you to quickly adapt to changes in customer preferences or market conditions. Fluent Order Management lets you: - See all inventory data in one location - Show customers what’s in stock before the ‘buy button’ - Orchestrate orders across locations, channels, and partners - Optimize fulfilment for fast delivery, customer satisfaction, and profitability - Scale as needed, globally, and be confident in your ability to handle growth - Roll out quickly with a flexible API architecture for a faster ROI SALESFORCE SERVICE CLOUD INTEGRATION The Salesforce Service Cloud (SFSC) connector for Fluent OMS accelerates integration between the two platforms and enables Customer Service Representatives (CSRs) to view the information about orders stored within Fluent OMS in SFSC. For more info visit fluentcommerce.com

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Ecommerce
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