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Twilio for Salesforce Voice - BYOT

By Twilio

Twilio-powered voice infrastructure for Salesforce Voice

No Ratings
Starting at $5   USD/user/month
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Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

Deliver resilient, high-performance customer service with Twilio for Salesforce Voice, featuring a natively integrated global Super Network with deep redundancy, low-latency routing & intelligent task distribution directly within Salesforce.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Financial Services Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Requires Twilio Flex license https://www.twilio.com/en-us/flex/pricing

App Details

Version
TwilioServiceCloudVoice/ver 0.1 0.4.0
Listed On
04/01/2026
Latest Release
07/02/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/03/2025

Additional Details

Twilio for Salesforce Voice unites the world’s most resilient communications platform with your CRM, delivering high-availability telephony via the Twilio Super Network for unmatched redundancy and low-latency global reach. Empower agents to handle inbound and outbound interactions at scale using intelligent TaskRouter distribution, automated screen pops, and integrated call recording directly within the native Salesforce Omni-Channel soft phone. By merging Twilio’s 'Action Layer' with Salesforce’s 'Memory Layer,' enterprises can build and scale modern, data-driven contact center experiences without ever leaving Salesforce.

Need help?

Twilio

San Francisco, CA, USA

Visit help centre to submit support tickets: https://help.twilio.com/submit

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