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Twilio for Salesforce Voice - BYOT
Twilio-powered voice infrastructure for Salesforce Voice
Starting at $5 USD/user/month
- Requires
- Service Cloud
- Compatible With
- Sales CloudService CloudFinancial Services Cloud
Deliver resilient, high-performance customer service with Twilio for Salesforce Voice, featuring a natively integrated global Super Network with deep redundancy, low-latency routing & intelligent task distribution directly within Salesforce.
Highlights
Intelligent Routing: Real-time, two-way synchronization of agent presence and statuses between Salesforce and Twilio's powerful TaskRouter, ensuring calls are always routed to the right available agent.
Real-Time Call Transcription & Recording: Better understand customer needs with live call transcripts. Dual-channel call recordings can be attached to the Salesforce case details after wrap-up.
Global Network: Built on Twilio’s global telephony network, the solution supports high call volumes, regional compliance needs and scalable deployments for distributed contact centers.
Provider Details
Twilio
San Francisco, CA, USA
Founded
2008
Website
Phone
(415) 390-2337Twilio powers the future of business communications. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. With twenty-three offices in thirteen countries and counting, Twilio has the infrastructure to support communications worldwide.
Pricing Details
Refer to Twilio pricing details for Twilio Flex licenses and Real Time Transcription details.
Twilio for Salesforce Voice
$5 USD/user/month
Free trial available for 30 days
Lowest Starting Price