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Hyro AI Agents for Healthcare

Automate over 85% of all repetitive calls and chats with conversational AI

Overview

Automate patient & member interactions with Hyro's HIPAA-compliant AI agents. Reduce wait times, increase self-service, and improve access to care. Health systems using Hyro see lower abandonment rates, faster resolution, and greater patient satisfaction.

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See How Hyro AI Agents for Healthcare Works

  • GPT-Powered Web Search & FAQ Resolution to Widen Patient Access

  • Smart Voice Routing & Self-Service Actions via Call-To-Text (SMS)

  • Seamless Handoff to Salesforce Live Agent to Optimize for Productivity

  • Patient Identification & Registration for Improved Patient Acquisition

  • Appointment Scheduling & Management with EMR/EHR Integrations

  • Conversational Intelligence with Advanced "Voice of the Patient" Analytics

Health systems like
yours were relying on manual support, bad chatbots and IVRs. By switching to Hyro's conversational AI assistants, they’ve been able to automate common interactions, alleviate stress from support teams, and meet rising digital demand from their patients. Fully integrated with Salesforce, Hyro's voice and chat AI assistants are able to engage patients and members on voice calls, web chat and mobile replacing IVRs and reducing waiting times dramatically. The engagement is in natural language and deployment is super quick with incredible time to value (no AI tagging and training required). Hyro's AI assistants are able to identify the patient in a Hipaa compliant manner, deflect calls with SMS messages, provide information and answer FAQs with natural language, schedule and manage appointments and when needed transfer the chat or call to a live agent. Fully compatible with Health Cloud, Service Cloud and Service Cloud voice object models.

Categories

Business Needs
Customer Service
Agent Productivity
Telephony
Industries
Healthcare & Life Sciences
Personas
Administrator
Business Operations Manager
Executive
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder
Salesforce Mobile

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