Salesforce Admin, Development & Ongoing Support

The implementation of Case Management within Salesforce was delivered exceptionally well. From initial discovery through to deployment, the engagement was managed professionally, with clear communication, strong technical expertise, and a collaborative approach throughout. Endi, in particular, was outstanding. His Salesforce knowledge, responsiveness, and problem-solving capabilities played a significant role in the success of the project. Despite evolving business requirements and a degree of scope expansion as stakeholders refined their processes and identified additional needs, Endi consistently remained flexible, accommodating, and solution focused. No request ever felt too much, and every change was approached constructively with a clear focus on delivering the best outcome for the business. Project progress was communicated regularly and transparently, ensuring all stakeholders remained informed of milestones, risks, decisions, and next steps. This proactive approach gave us confidence throughout the delivery lifecycle and enabled effective planning on our side. Overall, the implementation was delivered efficiently, with a high level of professionalism and technical competence. The quality of the partnership, combined with the team's commitment to customer success, made this one of the smoothest Salesforce projects I have been involved in. We could not have asked for a better experience and would highly recommend both Endi and the wider team for future Salesforce transformation and delivery initiatives.

Great communication, support and solutions.

We have worked with UTDS Optimal Choice on many one off projects, but also retain them as service providers for our Salesforce Admin team. The team at UTDS are always really accommodating with any requests we have and take time to understand what we need and turn our ideas into reality. They are always really helpful with the projects and the billed hours are based on reality, which is a welcome change. We have worked with them closely for years and long may it continue.

Richard and his team at UTDS were great all through the process. Nothing is ever to much and they go above & beyond in helping us find right tech solution for our use case.

Richard and his team at UTDS were great all through the process. Nothing is ever to much and they go above & beyond in helping us find right tech solution for our use case.

Richard and his team at UTDS were great all through the process. Nothing is ever to much and they go above & beyond in helping us find right tech solution for our use case.

Richard and his team at UTDS were great all through the process. Nothing is ever to much and they go above & beyond in helping us find right tech solution for our use case.