Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
Condado Consulting: Salesforce Innovation to transform Contact Centers
Salesforce Innovation to transform Contact Centers
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 1
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 6
Condado brings decades of expertise integrating Salesforce products with leading cloud-based contact center platforms. We unify customer data, automate workflows, and enhance CX with innovative solutions to boost efficiency and agent productivity.
Description
Condado brings over 200 years of combined experience in integrating Salesforce’s customer-centric solutions with the world’s leading cloud-based contact centers, including NICE CXone, Five9, Zoom, and Amazon Connect. Our expertise spans Sales Cloud, Service Cloud, and AI-powered tools, enabling organizations to create seamless, intelligent, and efficient customer experiences. We specialize in Salesforce-powered contact center transformation, helping businesses unify customer data, automate workflows, and empower agents with AI-driven insights. By integrating Sales Cloud and Service Cloud with advanced omnichannel routing, workforce optimization, and AI-driven automation, we enhance agent productivity and customer satisfaction. Our solutions ensure real-time data synchronization between Salesforce and contact center platforms, providing a 360-degree customer view and enabling personalized interactions.
Highlights
Consulting We assess your processes and technology to optimize your Salesforce and Contact Center infrastructure and deliver outstanding customer experiences. We view technology as a business enabler and help you maximize your investments.
Implementation and Integrations We have decades of experience optimizing Salesforce orgs with their integrated cloud-based contact center solutions including data synchronization, presence-sync and AI tools on both platforms.
Managed Services Condado’s Managed Services provide expert support for your **Salesforce org** and **contact center**, ensuring seamless upgrades, optimizations, AI integration, and troubleshooting—so your CX runs smoothly with one trusted partner.
Provider Details
Condado specializes in delivering outstanding customer experiences through our consulting, implementation, integration, and managed services offerings for Salesforce and Contact Center solutions. With over 200 years of combined contact center technology experience, our team is adept at enhancing customer engagement platforms. We integrate client's customer support technologies to create cohesive environments that streamline operations and elevate customer experiences. By aligning CRM functionalities with contact center processes, we enable businesses to respond swiftly to customer needs, personalize interactions, and foster loyalty. We implement and support Sales Cloud, Service Cloud, Experience Cloud, CPQ, Analytics, Custom Sofware Development and AI service functions. We stay with you for the long term, with our Managed Services offering.
Geographic Focus
United States
Languages
English