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Assembled for Service Cloud | AI Agents and Workforce Management

By Assembled, Inc

Support orchestration for omnichannel AI, humans, and BPO teams.

Starting at $25   USD/user/month

Discounts available for nonprofits

Try It
Industries
Horizontal Product
Financial Services
High Tech
Business Need
Customer Service
Agent Productivity
Case Management
Requires
Service Cloud
Compatible With
Service Cloud

Assembled unifies AI agents, AI copilot, and intelligent workforce management to help support teams resolve issues faster, operate smarter, and deliver high-quality support at scale — without sacrificing control.

  • Assembled Overview

Highlights

OPTIMIZED FOR SERVICE CLOUD OMNI-CHANNEL Assembled's one-click Salesforce integration gives the most granular view of support operations, for all Service Cloud channels — with specialized features for forecasting units of work and skill-based routing.

AI BUILT FOR SUPPORT Dynamic AI agents automate over 70% of support interactions across voice and messaging channels. AI agents look up data, take action, and hand off intelligently. Copilot helps live agents with guidance, summaries, and translations.

MEASURE THE IMPACT OF YOUR AI INVESTMENT Measure the impact of human, outsourced, and AI support in one view with Assembled WFM. Scale in real time with the right mix of people and automation.

A SEAMLESS AGENT EXPERIENCE Give agents the tools they need — right in Service Cloud. With our included managed app, they can view schedules, request PTO, and get live assistance from our copilot help without switching tabs.

STAFF AND FORECAST FOR HYBRID WORKFORCE Combine data from ticketing, telephony, back office, data warehouse, and BPO tools. Assembled allows you to visualize and action staffing coverage across every channel and agent type to deliver on SLA every time.

ACTIONABLE REAL TIME INSIGHTS Monitor all channels and all teams for adherence. Proactive notifications (via Slack, email) to maintain global SLA. Find issues before they arise to delight customers.

Provider Details

Assembled, Inc
San Francisco, CA

Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to help companies scale exceptional customer experiences. Leading brands use Assembled to optimize omnichannel staffing, gain ultra-visibility into agent and BPO performance, and automate high-quality customer engagement.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

See assembled.com/pricing for all details

WFM Core

$25 USD/user/month

Lowest Starting Price

AI copilot

$35 USD/user/month

AI agents

$0.65 USD/Conversation/year

Lowest Starting Price