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Assembled for Service Cloud | AI Agents and Workforce Management
Support orchestration for omnichannel AI, humans, and BPO teams.
- Industries
- Horizontal ProductFinancial ServicesHigh Tech
- Business Need
- Customer ServiceAgent ProductivityCase Management
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Assembled unifies AI agents, AI copilot, and intelligent workforce management to help support teams resolve issues faster, operate smarter, and deliver high-quality support at scale — without sacrificing control.
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Showing 4 of 4 Reviews
Best WFM platform I've used to date
I've been an Assembled user for a little over a year now and I can safely say that they are the quickest and nicest WFM platform that I've used to date. Staffing nets and headcounts being so easily digestible via reports and the staffing timeline mean that everyone in leadership have a solid understanding of the day and where we may see queues or issues. The platform itself is quick, and they are CONSTANTLY adding deeper features and enhancements. I've never worked with a vendor that's so keen to listen to their clients and work to enhance their product even more.
Comprehensive Workforce Management
We transitioned our workforce management from Google Sheets to Assembled for all our scheduling needs and haven't looked back. Scheduling large amounts of our team has been faster and more driven by data due to the tools within their software. They have customizable templates, optimization, and other tools that have helped us make sure we are staffing our team when our users need us the most while not wasting too much time finding data to support those decisions. The interface is simple and easy to use on both the admin and user side of things which has also been a much-needed change from our Google Sheets days. Overall, it has been an effective tool for our team and the Assembled product team continues to deliver new features consistently so the product continues to evolve and provide more value to us.
One of best apps we currently use; Super User-friendly
Assembled is one of the best apps we currently use for our CX team. The integration into other tools such as Intercom, Salesforce, and Talkdesk works seamlessly and leads to detailed and accurate reporting each month on Team and Individual KPIs. The scheduling feature and the time-off requests feature have also been a massive help as it helps give our team a clear understanding of who is scheduled and available at any given time throughout the day. I would absolutely recommend Assembled to anyone looking to improve the efficiently of their CX team
Easy and helpful integration
The Assembled integration is super easy to setup. Within a few clicks our team was able to sync our Case data with Assembled. While we have our team working in other channels like phone and chat in other tools, the bulk of our customer interactions occur in Salesforce Cases. Because of that, we have gotten a lot of value out of tracking this data in Assembled to make sure we are staffed at the best times.