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Multilingual Voice, Case, Chat and more

Improve efficiency, boost CSAT and reduce costs.

Overview

Real-time, high-quality translations for Voice, Case, Chat, and more. Enhance your customer service operations, scale effortlessly, and reduce costs with instant, secure, and seamless multilingual communication.

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  • MARKET-LEADING TRANSLATION QUALITY Unlock reliable, real-time translations with our patented system. Ensure exceptional accuracy and consistency across all your communications. With our solution, you get the correct translation at the right time.

  • EFFORTLESS MULTILINGUAL COMMUNICATION Eliminate language barriers and communicate seamlessly in 80 languages. Connect with global markets and ensure clear, accurate, and culturally relevant messaging. Expand your reach and unlock new opportunities.

  • PATENTED SYSTEM Incorporate glossary, non-translatable content, tone of voice, and more. Our solution continuously learns the more you use it, ensuring that the quality, accuracy, and messaging of translations meet your company's needs.

  • EASY TO USE Install in < 30 minutes! Minimal training for CS agents is required. Fluentic becomes a part of the familiar Salesforce Service Cloud environment for your customer support team—no need for agents to click another section or toggle windows.

  • SEAMLESS SALESFORCE INTEGRATION Out-of-the-box integration that enables real-time translation of communications between your customers and customer service agents across multiple channels, including Voice, Email, Web-to-Case, Salesforce Chat, and more.

  • SCALABLE AND FLEXIBLE Whether you're a small travel agency or a large global operator, Fluentic grows with you. Our platform is designed to scale to meet the needs of your business, regardless of size.

  • TRANSLATE ACROSS SALESFORCE Translate Knowledge Articles, PDFs, or Feedback Management responses. Identify content. We support Salesforce Flow with ready Apex Methods. You can translate practically anything within Salesforce across any Cloud.

Fluentic for Service Cloud empowers your customer service team to communicate effortlessly with global customers in their preferred language and channel. Hiring dedicated agents for each language can be expensive and impractical. With Fluentic for Service Cloud, you can instantly support customers in 80 languages—without additional hires or language-based staffing constraints. Our solution provides seamless, real-time translation across Voice, Email, Web-to-Case, Salesforce Chat, WhatsApp, and Facebook Messenger. It also enables multilingual Einstein Bots, supports Agentforce, and simplifies translation for Salesforce Knowledge articles, feedback management, and content handling through Salesforce Flows. Enhance customer experience, build trust, and optimize service operations while reducing costs. Flexible pricing plans are available—contact us to learn more!

Categories

Business Needs
Productivity
Customer Service
Ecommerce
Industries
Consumer Goods
Financial Services
Manufacturing
Personas
Business Operations Manager
Executive
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

More from Fluentic

  • Translation for Voice, Case, Chat and more
    by Fluentic
    Instant translations for Voice, Chat, Email, Messaging, and Knowledge Articles. Scale your customer service operation and reduce costs with instant, high-quality, and secure multilingual communication.
    ProductivityCustomer Service