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Multilingual Voice, Case, Chat and more

By Fluentic

Improve efficiency, boost CSAT and reduce costs.

No Ratings
Starting at €199   EUR/company/month
Industries
Consumer Goods
Financial Services
Manufacturing
Business Need
Productivity
Customer Service
Ecommerce
Requires
Service Cloud

Real-time, high-quality translations for Voice, Case, Chat, and more. Enhance your customer service operations, scale effortlessly, and reduce costs with instant, secure, and seamless multilingual communication.

  • Multilingual Cases / Emails

  • Multilingual Chat

  • Multilingual Knowledge Articles

  • Content Indentification

  • Multilingual Einstein Bots

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Fluentic Salesforce Connector/Fluentic Salesforce Connector 1.2062.0
Listed On
07/28/2023
Latest Release
02/28/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 15
Custom Tabs: 3
Custom Apps: 1
Lightning Components
Global: 11
App Builder: 2
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2031.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/09/2023

Additional Details

Fluentic for Service Cloud empowers your customer service team to communicate effortlessly with global customers in their preferred language and channel. Hiring dedicated agents for each language can be expensive and impractical. With Fluentic for Service Cloud, you can instantly support customers in 80 languages—without additional hires or language-based staffing constraints. Our solution provides seamless, real-time translation across Voice, Email, Web-to-Case, Salesforce Chat, WhatsApp, and Facebook Messenger. It also enables multilingual Einstein Bots, supports Agentforce, and simplifies translation for Salesforce Knowledge articles, feedback management, and content handling through Salesforce Flows. Enhance customer experience, build trust, and optimize service operations while reducing costs. Flexible pricing plans are available—contact us to learn more!

Need help?

Fluentic

Helsinki, Finland

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