Multilingual Voice, Case, Chat and more

Fluentic is a dynamic AI-powered translation application that enhances multilingual customer service communication. Supporting 80 languages, Fluentic automatically translates into CS agents' language and allows agents to respond in the customers' language. This seamless process reduces costs and improves efficiency, response times, and customer satisfaction. Fluentic integrates effortlessly with Salesforce, allowing businesses to seamlessly add multilingual support across Voice, Chat, Case channels, and more. Launched in October 2021, Fluentic builds on 15 years of expertise from Transfluent, a trusted Finnish translation agency with over 1,600 clients worldwide. Fluentic solutions are already adopted by forward-thinking organizations across various sectors, including aviation, automotive, finance, retail, and manufacturing, helping businesses provide exceptional service to their global customer base.