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DaVinci Toolkit for Cisco & Salesforce Voice

By AMC Technology

Modernize your Contact Center without leaving Cisco

No Ratings
$27   USD/user/month

Discounts available for nonprofits

Industries
Financial Services
Retail
Travel, Transportation, & Hospitality
Business Need
Productivity
Customer Service
Integration
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

The DaVinci AI Starter Kit for Salesforce Voice gives Cisco users hands-on access to transcription and voice controls to empower Einstein use cases like insights, next best action, and sentiment analysis.

  • DaVinci Toolkit: Your Roadmap, Your Rules, Your Data

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Financial Services Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
CCaaS & Phone Systems: Cisco Operating System: -Windows Server 2019/2022 HTML5 compatible browser - Chrome - Edge - Firefox

App Details

Version
AMCServiceCloudVoice/ver 1.2 1.2.0
Listed On
04/08/2025
Latest Release
04/08/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 1
Lightning Components
Global: 5
App Builder: 2
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/11/2023

Additional Details

The DaVinci Toolkit for Salesforce Voice gives Cisco users hands-on access to real-time transcription and voice controls to empower Einstein use cases like call summaries, next best action, and sentiment analysis.

Need help?

AMC Technology

Richmond, VA, USA

Hear from DaVinci's team of experts, comprehensive knowledge-based articles, and training documents. Once onboarded, ticket logging is made easy in our Customer Portal. https://www.amctechnology.com/support/

Support Phone+18003904866
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