DaVinci Toolkit for Cisco & Salesforce Voice

AMC Technology is a Salesforce-focused contact center transformation partner helping organizations modernize voice, AI, and agent experiences within the Salesforce ecosystem. Founded in 1995, AMC brings nearly three decades of deep contact center integration expertise to Salesforce Service Cloud, Salesforce Voice, and Agentforce initiatives. We specialize in modernizing bespoke Open CTI environments, accelerating migrations to Salesforce Voice, and designing intelligent, AI-enabled workflows that improve agent productivity and customer experience. Our DaVinci™ integration toolkit enables rapid orchestration across telephony, routing, and enterprise systems — delivering a streamlined, unified agent desktop experience inside Salesforce. Combined with our Blueprint → Build → Orchestrate services model, we reduce migration risk, preserve critical business logic, and create scalable architectures built for long-term growth. AMC Technology partners with customers from strategy through implementation to ensure their Salesforce contact center is resilient, extensible, and future-ready.