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MVRK First Line Support
Solve Salesforce issues faster with MVRK First Line Support
- Business Need
- CollaborationAdmin & Developer ToolsIT Management
- Requires
- None
- Compatible With
- Sales CloudService CloudNonprofit Solutions
Let your Salesforce users request help and suggest improvements without leaving Salesforce, with our easy-to-use internal support request system. Turning your Admins into your in-house Salesforce First Line Support!


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Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- None
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService CloudNonprofit Solutions
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedDeveloper
App Details
- Version
- First Line Support/1.14 1.14.0
- Listed On
- 07/15/2025
- Latest Release
- 02/05/2026
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Person AccountsSupports Salesforce orgs that use Person Accounts.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyPerson AccountsManaged PackageLightning App Builder
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 3Custom Tabs: 2Custom Apps: 1
- Lightning Components
- Global: 4App Builder: 1Community Builder: 0
- Languages
- English
Security
Additional Details
Empower your Salesforce users and streamline internal support. FLS provides a dedicated space to: Report Issues: Submit help requests with screenshots, without leaving Salesforce. Suggest Improvements: Drive Salesforce improvements with user feedback. Track Requests: Monitor progress and get updates from Admins. FLS helps your organization: Boost User Productivity: Resolve issues quickly and efficiently to minimize downtime. Improve Salesforce Adoption: Create a positive user experience that encourages engagement. Drive Continuous Improvement: Gather valuable insights to optimize your Salesforce org.
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MVRK Inc.
Charlottetown, PE, Canada
Contact us if you need help or have improvement suggestions for us! We are here for you!