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Sophie for Salesforce - Visual AI-Powered Automation

By TechSee

Reduce resolution time and improve CX with intelligent visual support

No Ratings
$10,000   USD/1/year
Industries
Communications
High Tech
Manufacturing
Business Need
Customer Service
Field Service
Agent Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Sophie for Salesforce transforms every VRA session into an intelligent visual support journey, delivering fully contextual assistance and automation, natively in Sales, Service, Field Service, and Industry Clouds for seamless customer experiences.

  • Sophie for Salesforce: Visual Agentic AI for Service & Support

  • Visual Intelligence AI for CX, integrated with Agentforce

  • Sophie in Action: Home Appliance Demo

  • Sophie in Action: Home Security Demo

  • Sophie in Action: Home Printer Error Demo

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
To run Sophie, SFDC Org Requirements are: - Sales Cloud (Recommended) - Service Cloud - VRA License - Enabled Flows - Einstein or other Bot Framework or Agentforce

App Details

Version
Visual Intelligence for Salesforce/VI Summer'23 1.55.0
Listed On
06/18/2024
Latest Release
06/18/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Sales Programs
Managed Package
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 9
Custom Tabs: 7
Custom Apps: 1
Lightning Components
Global: 7
App Builder: 0
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Swedish
Thai

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.55.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/29/2024

Additional Details

Sophie for Salesforce is the easiest, most cost-effective way to add AI to your Visual Remote Assistance (VRA) experience. As a native extension to Salesforce VRA, it enhances digital customer support and back-office workflows with intelligent automation powered by visual AI. Once activated, Sophie automatically learns from your VRA sessions, capturing images, context, and patterns to build custom visual AI models specific to your products and environments. These models recognize physical products down to the smallest detail, enabling smarter self-service, agent assist, and automation at scale. With zero integration effort and rapid time to value, Sophie helps enterprises reduce support costs, accelerate resolution time, and deliver a truly intelligent customer experience.

Need help?

TechSee

New York, NY USA

For any questions about the solution, and to learn how to purchase and set up Sophie for Salesforce, please email the above support mailbox. The TechSee account team will be in touch within 48 hours.

Support Phone+1-214-693-1152
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