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Social Studio Next from Resource Interactive

Native Salesforce social suite built on Data Cloud for listening,

Overview

Enterprise social media management rebuilt natively on Salesforce Core and Data Cloud to centralize posts, listening, publishing, and analytics.

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  • NATIVE PLATFORM Fully native social management on Salesforce Core and Data Cloud for real-time Customer 360 integration.

  • LISTENING & MONITORING Advanced listening, topic building, and sentiment indicators to surface social signals and trends.

  • PUBLISHING & APPROVALS Centralized post composer, scheduling, and multi-level approval chains for enterprise governance.

  • INBOX & CASE INTEGRATION Unified inbox with social-to-case routing so service teams handle social interactions inside Salesforce records.

  • ANALYTICS & DASHBOARDS Campaign performance, KPI cards, and trend charts built into the Salesforce analytics experience.

  • IDENTITY RESOLUTION Direct ingestion into Data Cloud resolves identities against Customer 360 to maintain clean, actionable profiles.

Social Studio Next reimagines enterprise social media management as a first-class Salesforce solution. Built and operated natively on Salesforce Core and Data Cloud, it ingests posts, comments, and interactions directly into your Customer 360, eliminating legacy data silos and fragile connectors. The solution provides unified listening, content publishing, approval workflows, inbox and case integration, sentiment analysis, campaign performance reporting, and dashboards designed for scale and security. Deployable within your Salesforce environment, Social Studio Next aligns social signals with CRM records in real time so teams can act on accurate customer context across service, marketing, and sales. Ideal for organizations that require enterprise governance, identity resolution, and analytics without leaving the platform.

Categories

Business Needs
Marketing Automation
Integration
Dashboards & Reports
Industries
Professional Services
Media & Entertainment
Personas
Marketer
Business Operations Manager
Administrator
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Agentforce
Person Accounts
Managed Package
Lightning App Builder

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