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Social Studio Next from Resource Interactive
The only social suite built 100% on the Salesforce Platform & Data 360
- Industries
- Horizontal Product
- Business Need
- AlertsMarketing IntelligenceSocial Channels
- Requires
- Sales CloudService CloudData Cloud
- Compatible With
- Marketing Cloud GrowthMarketing Cloud Advanced
SFMC Social Studio has retired. But we brought it back - better, faster, and fully native. Social Studio Next is the evolution of enterprise social media management, re-engineered by Resource Interactive to live entirely within Salesforce Core & Data 360
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales CloudService CloudData Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Marketing Cloud GrowthMarketing Cloud Advanced
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedDeveloperEssentials
App Details
- Version
- Social Studio Next/ver 1.24.0 - Inbox Direct Messages, Carousels & Multi-Account Publishing 1.24.0
- Listed On
- 06/10/2026
- Latest Release
- 07/18/2026
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.AgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MorePerson AccountsSupports Salesforce orgs that use Person Accounts.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyAgentforcePerson AccountsManaged PackageLightning App Builder
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 18Custom Tabs: 10Custom Apps: 1
- Lightning Components
- Global: 9App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
Salesforce Social Studio has retired. We brought it back—better, faster, and fully native. Social Studio Next is the evolution of enterprise social media management, re-engineered by Resource Interactive to live entirely within the Salesforce Core Platform. We have eliminated the data silos of the legacy Marketing Cloud architecture. By leveraging Salesforce Data Cloud as our engine, we turn unstructured social noise into structured, actionable customer data in real-time. Why "Next"? Legacy tools required fragile connectors to sync social data with your CRM. Social Studio Next is the CRM. Every post, like, and comment is ingested directly into Data Cloud, resolving identities instantly against your existing Customer 360.
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Resource Interactive, LTD
New Albany, OH USA