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Social Studio Next from Resource Interactive
The only social suite built 100% on the Salesforce Platform & Data 360
- Industries
- Horizontal Product
- Business Need
- AlertsMarketing IntelligenceSocial Channels
- Requires
- Sales CloudService CloudData Cloud
- Compatible With
- Marketing Cloud GrowthMarketing Cloud Advanced
SFMC Social Studio has retired. But we brought it back - better, faster, and fully native. Social Studio Next is the evolution of enterprise social media management, re-engineered by Resource Interactive to live entirely within Salesforce Core & Data 360
Highlights
Unified Social Listening: Ingest millions of conversations from X, Facebook, LinkedIn, Instagram, and Reddit directly into Data Cloud. Use vector databases to perform semantic search and sentiment analysis that goes beyond simple keywords.
Identity Resolution 2.0: Stop guessing who "User123" is. We use Data Cloud’s identity resolution rules to match social handles to your existing Contacts, Leads, and Person Accounts automatically.
Native Publishing Calendar: Plan, draft, and schedule content using a native Lightning interface. leverage Salesforce CMS for asset management and native Approval Processes for governance.
Case Routing & Engagement: Convert high-priority social posts into Service Cloud Cases instantly. Service agents can reply to social posts directly from the Case Feed, just like an email or chat.
Agentforce Ready: Because your data is on Core, you can deploy AI Agents to auto-triage social volume, summarize lengthy threads, and draft on-brand responses for approval.
Built on Core: Zero integration required. Works seamlessly with Service Cloud, Sales Cloud, and Industry Clouds. No more "Social Studio Automate" middleware.
Powered by Data Cloud: Handles petabytes of unstructured social data. Calculate "Social Lifetime Value" or "Churn Risk" based on social sentiment and write it back to the Contact record.
Secure by Design: Your social data never leaves the Salesforce trust boundary. Inherits all your existing Shield Encryption and Field Level Security settings.
Provider Details
Resource Interactive, LTD
New Albany, OH USA
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
2021
Resource Interactive is a Salesforce-native product studio and boutique architecture consultancy operating at the intersection of compliance-critical software and senior-level Salesforce expertise. On the product side, RI builds and maintains a growing portfolio of free AppExchange applications for the industries enterprise software has largely ignored — veterinary practices, marinas, funeral homes, faith-based organizations, youth sports leagues, golf courses, and independent insurance agencies. Every product ships 100% Salesforce-native, with OWD Private, Apex-enforced compliance logic, immutable audit logging, and CI/CD-validated architecture. No middleware. No shortcuts. No exceptions. On the consulting side, RI takes on a limited number of engagements per year in Marketing Cloud, Data Cloud, Agentforce, and complex org architecture. Engagements are scoped and delivered directly by the principal — no handoff, no account management layer. Over twenty Salesforce certifications per principal. Salesforce Certified Instructors with Trailhead Academy. Each with at least fifteen years of architecture experience across enterprise consulting and independent product development.
Pricing Details
Free
You can fully use this solution without payment.