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Locobuzz Social CX

Get customer ONE VIEW - Bring Social media interactions into Salesforce

Overview

Locobuzz Connector blends seamlessly with Salesforce to offer a streamlined social customer care experience, enabling effective omnichannel support directly within your CRM workflow. You can seamlessly replace Social Studio with Locobuzz!

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  • Social Sync: Effortlessly sync social interactions with Salesforce for a complete customer view

  • Auto Case Creation: Locobuzz automatically creates cases from social posts with field and object level mapping on cases and contacts

  • In-App Engagement: Respond to customers on their preferred social channels directly from Salesforce

  • Interaction History: Get the full context of every customer interaction for truly personalised engagement

  • Respond through AI: Receive suggested replies for customer inquiries, ensuring fast and accurate responses straight from your knowledge base

  • Ticket Summarisation: Get concise overviews of customer issues, enabling your team to quickly grasp the essentials and take action

Locobuzz is a global enterprise SaaS company specialising in digital customer experience management. Our platform is designed for businesses looking to enhance their customer service. It integrates with Salesforce to offer tools that manage social media interactions, customer support, and analytics from one place. It’s about giving you the power to connect with your customers on their chosen platforms, like Facebook, Twitter, LinkedIn, YouTube, and Instagram, and translate social engagements into actionable CRM tasks. With the Locobuzz social connector, your business can respond to customer needs promptly, track engagement history, and harness social insights to inform service and marketing strategies—all from within Salesforce. It’s about working smarter, not harder, and letting the technology take care of the heavy lifting so that you can focus on what matters: building lasting customer relationships." Locobuzz is your ideal replacement for Social Studio (SocialStudio) and enables you get similar experience within SalesForce CRM while having access to a lot more channels, insights and functionality

Categories

Business Needs
Customer Service
Marketing
Social Channels
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Managed Package
Lightning App Builder
Salesforce Mobile