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Locobuzz Social CX

By Locobuzz Solutions Pvt. Ltd.

Get customer ONE VIEW - Bring Social media interactions into Salesforce

Paid Add-On Required  

Free to Install. Discounts available for nonprofits.

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Business Need
Customer Service
Marketing
Social Channels
Requires
None
Compatible With
Service Cloud
Marketing Cloud Engagement
Marketing Cloud Growth

Locobuzz Connector blends seamlessly with Salesforce to offer a streamlined social customer care experience, enabling effective omnichannel support directly within your CRM workflow. You can seamlessly replace Social Studio with Locobuzz!

  • Locobuzz Social Care with Salesforce Service Cloud

Highlights

Social Sync: Effortlessly sync social interactions with Salesforce for a complete customer view

Auto Case Creation: Locobuzz automatically creates cases from social posts with field and object level mapping on cases and contacts

In-App Engagement: Respond to customers on their preferred social channels directly from Salesforce

Interaction History: Get the full context of every customer interaction for truly personalised engagement

Respond through AI: Receive suggested replies for customer inquiries, ensuring fast and accurate responses straight from your knowledge base

Ticket Summarisation: Get concise overviews of customer issues, enabling your team to quickly grasp the essentials and take action

Provider Details

Locobuzz Solutions Pvt. Ltd.
Mumbai, Maharashtra, India
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
2015
Website
Phone
+919920356715

Locobuzz is a global enterprise SaaS company specializing in digital customer experience management. We provide a unified CX management platform that enables brands to automate the entire customer experience journey and deliver delightful experiences to their customers across all customer-facing functions. Our platform leverages advanced AI, ML, Big Data, and Analytics to empower brands with real-time data analytics, automation, consumer insights, and end-to-end social media management, including publishing, listening, analytics, and engagement. ​​With Locobuzz, organizations can connect with customers across multiple channels, including popular social media platforms like Facebook, Twitter, LinkedIn, YouTube, and Instagram, messaging channels such as Telegram, WhatsApp, email, review sites, complaint forums, and VoIP systems. Our platform integrates seamlessly with third-party data sources like CRM systems, customer feedback tools, and marketing automation platforms to provide businesses with a single source of truth for customer data.

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work. Discounts available for nonprofits.

Salesforce Service cloud with person account object enabled

1. For USER/LOGIN-based pricing, please get in touch with us directly. 2. For large enterprise plans, please get in touch with us directly.

Locobuzz CX - Elemental

$120 USD/user/month

Lowest Starting Price