Tobias Köcher | CRM & Salesforce Solutions

I support B2B and B2C organisations in designing and delivering CRM solutions that fit their processes, systems and operating model. My work covers architecture decisions, Salesforce implementation, system integration, data architecture, automation and the ongoing development of existing environments. Depending on the assignment, I work as an Application Architect, Tech Lead, Consultant, Product Owner, Scrum Master or Project Manager. My Salesforce experience includes Sales Cloud, Service Cloud, Experience Cloud and custom platform development, supported by certifications in data architecture and Data Cloud. I also connect CRM with commerce, ERP and other business systems, and support org audits, global rollouts, delivery governance and enablement. Since 2016, I have supported digital projects across more than ten industries. My strongest experience includes manufacturing and industrial environments, energy, financial services, healthcare and medtech, retail and commerce. Client names and confidential project details are not published. I am based in Stuttgart, Germany, and support organisations across Germany and Europe. My approach is pragmatic, hands-on and focused on solutio