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Knowledge Case Deflection - Auto-Reply Email (Einstein Flow Template)

Deflect cases using Einstein Article Recommendations

Overview

Deflect cases with an auto-reply email that automatically suggests Knowledge using Einstein Article Recommendations

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  • Solve customer problems faster & without agent interaction Unlock the power of Einstein Article Recommendations in Flow

Automatically send your customers an email once they submit a case, with knowledge article recommendations that are relevant to their inquiry. When one of the articles answers their question, your customers can close their case directly from the email. This way, Knowledge allows you to solve customer problems without agent interaction, and reduces the load on your contact center!

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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