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Knowledge Case Deflection - Auto-Reply Email (Einstein Flow Template)

By Salesforce Labs

Deflect cases using Einstein Article Recommendations

No Ratings
Free  

Never requires payment

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Requires
Sales Cloud
Service Cloud
Platform Cloud

Deflect cases with an auto-reply email that automatically suggests Knowledge using Einstein Article Recommendations

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Platform Cloud
Salesforce Editions
Professional
Enterprise
Unlimited

App Details

Version
EAR Auto-Response Email Flow Template/May 2023 1.2.0
Listed On
07/03/2023
Latest Release
07/03/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/17/2023

Additional Details

Automatically send your customers an email once they submit a case, with knowledge article recommendations that are relevant to their inquiry. When one of the articles answers their question, your customers can close their case directly from the email. This way, Knowledge allows you to solve customer problems without agent interaction, and reduces the load on your contact center!

Need help?

Salesforce Labs

San Francisco, CA, USA

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