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Skillsoft CAISY™ for Salesforce

Level up your Customer Support with AI-powered conversational training.

Overview

Skillsoft CAISY™ for Salesforce lets support teams access AI-powered practice scenarios like “Adapting to Your Customers’ Cues” within Salesforce, with instant feedback and coaching to enhance customer interactions and power skills.

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See How Skillsoft CAISY™ for Salesforce Works

  • AI-Powered Simulations Tailored to Your Organization: Your support teams discover 100 default scenarios — such as "Discovering Customer Needs" and "Adapting to Customer Cues" — customized to align with their daily client interactions.

  • Learning in the Flow of Work: Your people discover and launch the AI-driven scenarios within Salesforce to improve their confidence and prep for real-life conversations at the point of need.

  • Instant Recommendations for Improvement: CAISY integrates with your support cases, enabling learners to practice and benefit from timely, personalized feedback for continuous, focused growth.

  • Improved NPS and CSAT: The experience aims to deliver shorter ramp times for new hires, more confident, capable support teams, and consistently high standards regardless of team or territory.

Traditional support training can feel like trying to learn a language using only flashcards — you can memorize the vocabulary, but miss the benefits of active listening, nuance, and conversational practice in a real-time, dynamic setting. Skillsoft CAISY (pronounced K-see) is an AI-powered conversational training coach that creates a supportive, interactive setting for practicing challenging work conversations. The app allows your customer support teams to learn from experience in a low-stakes environment to build confidence before handling calls with live customers or practice after less-than-ideal customer interactions that received low NPS or CSAT. As they work through the scenario, CAISY responds to their input in real time and then provides adaptive feedback, highlighting what they did well and areas for improvement. This isn’t just smarter training — it’s real-world, personalized practice and application at scale.

Categories

Business Needs
Customer Service
Case Management
Agent Productivity
Industries
Horizontal Product
Personas
Business Operations Manager
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Accessible Solution
This company indicates that their solution meets certain accessibility standards. To learn more, review the Accessibility Conformance Report provided by the company. We don't independently audit a solution's accessibility.
View Report
No Limits
Lightning Ready
Salesforce Shield
Managed Package
Lightning App Builder
Accessible Solution

More from Skillsoft

  • Skillsoft CAISY™ for Agentforce
    by Skillsoft
    No Ratings
    This agent action enables organizations to assess real customer interactions using Skillsoft’s custom conversation rubrics. Customer Support teams receive actionable performance scores and real-time AI coaching recommendations.
    Customer ServiceCase Management