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Skillsoft CAISY™ for Salesforce
Level up your Customer Support with AI-powered conversational training.
- Industries
- Horizontal Product
- Business Need
- Customer ServiceCase ManagementAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Skillsoft CAISY™ for Salesforce lets support teams access AI-powered practice scenarios like “Adapting to Your Customers’ Cues” within Salesforce, with instant feedback and coaching to enhance customer interactions and power skills.
Highlights
AI-Powered Simulations Tailored to Your Organization: Your support teams discover 100 default scenarios — such as "Discovering Customer Needs" and "Adapting to Customer Cues" — customized to align with their daily client interactions.
Learning in the Flow of Work: Your people discover and launch the AI-driven scenarios within Salesforce to improve their confidence and prep for real-life conversations at the point of need.
Instant Recommendations for Improvement: CAISY integrates with your support cases, enabling learners to practice and benefit from timely, personalized feedback for continuous, focused growth.
Improved NPS and CSAT: The experience aims to deliver shorter ramp times for new hires, more confident, capable support teams, and consistently high standards regardless of team or territory.
Provider Details
Skillsoft
300 Innovative Way, Suite 2210, Nashua, NH 03062
Skillsoft (NYSE: SKIL) empowers organizations and learners to unlock their full potential by delivering personalized, interactive learning experiences and enterprise-ready solutions. Powered by AI and strengthened by a broad ecosystem of partners, the Skillsoft platform helps customers solve some of today’s most complex business challenges including bridging skill gaps, improving talent retention, driving digital transformation, and future-proofing the workforce. Skillsoft is the talent development partner of choice for thousands of organizations – including 60% of the Fortune 1000 – and serves a global community of more than 95 million learners. For more information, visit skillsoft.com.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Skillsoft CAISY for Salesforce
$20 USD/user/month
Free trial available for 30 days