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Skillsoft CAISY™ for Salesforce
Level up your Customer Support with AI-powered conversational training.
- Industries
- Horizontal Product
- Business Need
- Customer ServiceCase ManagementAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Skillsoft CAISY™ for Salesforce lets support teams access AI-powered practice scenarios like “Adapting to Your Customers’ Cues” within Salesforce, with instant feedback and coaching to enhance customer interactions and power skills.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Service Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Service Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- Skillsoft Base Package/ver 0.6 0.6.0
- Listed On
- 11/11/2025
- Latest Release
- 11/11/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Salesforce ShieldSupports Salesforce orgs that use Shield.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Accessible SolutionThis company indicates that their solution meets certain accessibility standards. To learn more, review the Accessibility Conformance Report provided by the company. We don't independently audit a solution's accessibility.
- No LimitsLightning ReadySalesforce ShieldManaged PackageLightning App BuilderAccessible Solution
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 5Custom Tabs: 4Custom Apps: 0
- Lightning Components
- Global: 4App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
Traditional support training can feel like trying to learn a language using only flashcards — you can memorize the vocabulary, but miss the benefits of active listening, nuance, and conversational practice in a real-time, dynamic setting. Skillsoft CAISY (pronounced K-see) is an AI-powered conversational training coach that creates a supportive, interactive setting for practicing challenging work conversations. The app allows your customer support teams to learn from experience in a low-stakes environment to build confidence before handling calls with live customers or practice after less-than-ideal customer interactions that received low NPS or CSAT. As they work through the scenario, CAISY responds to their input in real time and then provides adaptive feedback, highlighting what they did well and areas for improvement. This isn’t just smarter training — it’s real-world, personalized practice and application at scale.
Need help?
Skillsoft
300 Innovative Way, Suite 2210, Nashua, NH 03062
Skillsoft Customer Support: Our Customer Support Consultants are ready to answer your request 24 hours a day, 7 days a week. For more information, please visit https://support.skillsoft.com/contact.asp.