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Smartling for Salesforce Service Cloud | AI-powered Translation

By Smartling

Smartling Translation, Right in Your Service Console

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Payment required for external services or products

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Industries
Financial Services
Healthcare & Life Sciences
High Tech
Business Need
Productivity
Customer Service
Collaboration
Requires
Service Cloud
Compatible With
Service Cloud

Smartling for Service Cloud provides seamless, real-time, and high-quality multilingual translation for customer support. Agents can instantly translate incoming and outgoing chat messages and case content directly within the Service Console.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
A Smartling account must be provisioned in order to use this product.

App Details

Version
Smartling SC/ver 0.6 0.6.0
Listed On
01/14/2026
Latest Release
03/18/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 10
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 2
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/14/2025

Additional Details

The Smartling translation integration for Salesforce Service Cloud enables global organizations to deliver world-class, multilingual customer support directly within the Service Console. This powerful integration connects Salesforce Service Cloud to the Smartling platform, eliminating the need for agents to use external translation tools. The solution provides two core capabilities to streamline global service: real-time chat translation for instant communication with customers across languages, and on-demand case translation to quickly process support tickets. Agents can initiate machine translation for fast responses. By utilizing Smartling's AI feature set, the integration ensures brand consistency across all support channels while simultaneously reducing translation costs and improving agent efficiency. This allows support teams to scale their global reach without proportional increases in staffing or complexity.

Need help?

Smartling

New York, New York

For technical assistance, bug reports, feature requests, or any questions regarding the connector's setup, configuration, or performance, please contact the Smartling Support team. https://help.smartling.com/hc/en-us/requests/

Support Phone866-707-6278
Other ResourcesEmailTerms & Conditions