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Smartling for Salesforce Service Cloud | AI-powered Translation

By Smartling

Smartling Translation, Right in Your Service Console

No Ratings
Paid Add-On Required  

Payment required for external services or products

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Industries
Financial Services
Healthcare & Life Sciences
High Tech
Business Need
Productivity
Customer Service
Collaboration
Requires
Service Cloud
Compatible With
Service Cloud

Smartling for Service Cloud provides seamless, real-time, and high-quality multilingual translation for customer support. Agents can instantly translate incoming and outgoing chat messages and case content directly within the Service Console.

Highlights

Real-Time Chat Translation: Provides instant, two-way translation for Live Agent and Messaging sessions.

In-Console Case Translation: Agents request and receive translated cases without ever leaving the Service Console.

Boost Agent Efficiency: Eliminate copying and pasting into external translation tools, speeding up response times.

Seamless Service Cloud Integration: Deploys as a native Managed Package within your Salesforce environment.

Support All Languages: Easily scale support to any language pairing managed in your Smartling account.

Centralized Terminology: Enforces brand voice consistency using Smartling's centralized Glossaries.

Elevate Customer Satisfaction: Communicate with global customers instantly in their native language.

Provider Details

Smartling
New York, New York
Founded
2016
Website
Email
Phone
1 (866) 707-6278

Smartling’s LanguageAI™ platform is revolutionizing digital content translation and localization. Recognized as the top translation management system by CSA Research and G2 users, Smartling uses AI and machine learning to eliminate manual tasks, integrate with existing tech stacks, and deliver translation quality at scale— all at a fraction of the cost and turnaround time of traditional translation. Smartling is the platform of choice for hundreds of B2B and B2C brands, including IHG Hotels & Resorts, Shopify, Pinterest, State Farm, British Airways, and Lyft. Smartling is a global team headquartered in New York City with an office in Dublin.

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

Starting at $7,800 per year. Reach out to us at hi@smartling.com or go to https://www.smartling.com/meeting-request/ to set up a personalized demo.

Enterprise

$7,800 USD/company/year

Lowest Starting Price