AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Smartling for Salesforce Service Cloud | AI-powered Translation

Smartling Translation, Right in Your Service Console

Overview

Smartling for Service Cloud provides seamless, real-time, and high-quality multilingual translation for customer support. Agents can instantly translate incoming and outgoing chat messages and case content directly within the Service Console.

1 of 6

  • Real-Time Chat Translation: Provides instant, two-way translation for Live Agent and Messaging sessions.

  • In-Console Case Translation: Agents request and receive translated cases without ever leaving the Service Console.

  • Boost Agent Efficiency: Eliminate copying and pasting into external translation tools, speeding up response times.

  • Seamless Service Cloud Integration: Deploys as a native Managed Package within your Salesforce environment.

  • Support All Languages: Easily scale support to any language pairing managed in your Smartling account.

  • Centralized Terminology: Enforces brand voice consistency using Smartling's centralized Glossaries.

  • Elevate Customer Satisfaction: Communicate with global customers instantly in their native language.

The Smartling translation integration for Salesforce Service Cloud enables global organizations to deliver world-class, multilingual customer support directly within the Service Console. This powerful integration connects Salesforce Service Cloud to the Smartling platform, eliminating the need for agents to use external translation tools. The solution provides two core capabilities to streamline global service: real-time chat translation for instant communication with customers across languages, and on-demand case translation to quickly process support tickets. Agents can initiate machine translation for fast responses. By utilizing Smartling's AI feature set, the integration ensures brand consistency across all support channels while simultaneously reducing translation costs and improving agent efficiency. This allows support teams to scale their global reach without proportional increases in staffing or complexity.

Categories

Business Needs
Productivity
Customer Service
Collaboration
Industries
Financial Services
Healthcare & Life Sciences
High Tech
Personas
Executive
Service Agent / Supervisor
Other
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder

More from Smartling

  • Smartling for Salesforce Marketing Cloud | AI-powered Translation
    by Smartling
    No Ratings
    Translate Salesforce Marketing Cloud emails, content blocks, and data extensions with Smartling’s AI-powered platform. Automate translation workflows, maintain brand consistency, and deliver multilingual content back to Marketing Cloud.
    MarketingCampaign Management