Prodofy | Effortless Project & Support Management

Getting out of Outlook and Spreadsheets!

Salesforce is our central business application, which made managing support and customization requests in email and spreadsheets that much more obnoxious. Now that we're on Prodofy, users can request help or submit ideas right from within their main work application. We still allow users to submit requests via email and have Zapier creating support tickets in Salesforce. I can see us bringing HR / IT ticketing into Prodofy alongside the management of our in house Salesforce efforts. Tracking Support AND Customization requests, with the built in structure of sprints and epics is so helpful to having some structure and visibility into where we're spending our time. I use to prepare a Powerpoint slide every time our team had internal status calls. Now all the work is tracked in Prodofy, and users & execs can self service updates any time! It's also a nice way to provide a high level of service to end users. When we pull their tickets into sprints and notify users that we're acting on their feedback, it fosters an environment of continuous improvement and transparency. The cost is exceedingly reasonable (we're a large org and hate getting hit over the head by user based pricing), support has been fantastic and it's really intuitive to just stand up. This app is a slam dunk for us.

Simple, Effective, Efficient: Excellent!

As an end-user, Prodofy has made it so much easier for me to submit new ideas to improve our Firm's productivity and track support tickets. I no longer have to wonder if my requests are being seen—everything is right there in Litify; I even get an email confirmation with every submission! It’s a great comfort knowing that my suggestions are being see, prioritized, and worked on by our development team. Prodofy is an amazing app that really helps bridge the gap between us end-users and our Salesforce wizards!