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ServiceNow Connector for Salesforce by Peeklogic | PRO | Two-Way Sync, AI & MCP

Sync Salesforce Cases with ServiceNow Incidents and Requests in real time

Overview

Two-way Real Time Connection of Salesforce and ServiceNow to automate case handling, incident management, and cross-team collaboration. Supports all Standard and Custom Objects. Book a DEMO: https://calendly.com/peeklogicjc/demo?utm_source=appexchnage

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See How ServiceNow Connector for Salesforce by Peeklogic | PRO | Two-Way Sync, AI & MCP Works

  • Real-Time & Scheduled Salesforce ServiceNow Integration Sync Cases, Incidents, Requests, Attachments, Comments, and custom objects in real time or on a defined schedule.

  • Efficient Service Management. Two-Way Case & Incident Synchronization Automatically create and update Salesforce Cases from ServiceNow Incidents—and vice versa—to maintain complete lifecycle visibility.

  • Admin-Friendly, No-Code Configuration Easily configure the Salesforce ServiceNow connector with point-and-click setup, field mapping, and transformation logic.

  • Advanced Mapping for Standard & Custom Objects Map any fields between Salesforce and ServiceNow, apply transformations, and automate downstream workflows.

  • Centralized Monitoring & Error Tracking Track sync logs, identify issues quickly, and ensure smooth, uninterrupted integration operations.

  • Enterprise-Grade Security OAuth 2.0 authentication, encrypted communication, and compliance with Salesforce platform standards ensure safe and reliable data transfer.

  • Efficient Agile Project Management and Planning, Service Management, DevOps Automation, CICD

ServiceNow Connector for Salesforce connects customer support and IT service management (ITSM). When a customer issue needs IT, agents escalate the Case to a ServiceNow Incident in one click; status, comments and attachments flow back to the Case in real time. What you can do - Sync Salesforce Cases with ServiceNow Incidents and Requests, two ways - Choose real-time or scheduled sync - Map any standard or custom Salesforce object to any ServiceNow table - Sync comments, attachments and users - Monitor every sync with logs and error tracking - Connect multiple Salesforce orgs and ServiceNow instances Who uses it Customer support teams escalating to IT. IT service desks and ITIL teams handling incidents raised by customers. Managed service providers running support in Salesforce and operations in ServiceNow. Switching from another ServiceNow integration? We help teams migrate from Exalate, Perspectium, ServiceNow IntegrationHub, QuickConnect, ZigiOps, OpsHub, Unito, MuleSoft or Workato, as well as custom REST integrations. Secure by design: OAuth 2.0, encrypted traffic and a direct connection with no middleware.

Categories

Business Needs
Customer Service
IT & Administration
Collaboration
Industries
Horizontal Product
Financial Services
Professional Services
Personas
Architect
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Sales Programs
Managed Package
Lightning App Builder
Salesforce Mobile

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