Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Private ListingThis listing is private and can't be found by searching or browsing AppExchange.
SAP-integrated Vigience Field Service
Smart Service in Record Time without SAP add-on.
Starting at $45 USD/user/month
- Industries
- EnergyHigh TechManufacturing
- Business Need
- ProductivityCustomer ServiceEnterprise Resource Planning
- Requires
- Service Cloud
- AppExchange Partner Products
- Compatible With
- Service Cloud
Vigience Field Service is a solution built to perfect your field service operations by connecting your teams and assets directly to your SAP data. It provides integrated add-ons that bridge Salesforce Field Service and SAP, allowing them to work as one.
Highlights
SERVICE RESOURCE & CREW MANAGEMENT Optimize resource allocation and track competencies based on SAP HR calendars, skills, and engineer type.
ASSET 360 Access SAP technical objects (functional locations, equipments) with characteristics, history (notifications, orders, measurements, checklists) and warranty & entitlement tracking.
SERVICE CONTRACTS & SERVICE QUOTES Manage SAP Service Contracts, generate Service Quotes, check the customer credit and the billing plans.
SERVICE LIFECYCLE Automated case, SAP notifications and Salesforce/SAP work order creation via email, portal or connected asset. AI-powered part recommendation, SAP PO automation, and more.
INVENTORY & LOGISTICS Manage SAP-based Van Stock, Parts Reservations, Returns and shipment to Service Technician or Customer Consignment.
SCHEDULING & DISPATCHING Schedule and Dispatch Appointments AI-Powered based on earliest start date from SAP, SAP HR calendar & qualifications, drag-n-drop and route optimisation.
MOBILE EXPERIENCE Offline mobile app (iOS/Android), Forms & Checklists, SAP Time & Material Confirmations, SAP Measurement Readings, Parts ATP, stock transfer.
POST-WORK PROCESSING Send material consumption, working time and cost to SAP for further processing.
LOW-CODE, POINT-AND-CLICK CUSTOMIZATION Simplify integration with low-code tools and a library of out-of-the-box SAP add-ons. METADATA-DRIVEN AI ACTIONS & AUTOMATION AI-powered features such as work summaries and solution suggestions.
Provider Details
Vigience, Inc.
San Francisco, CA, USA
Vigience is a fast-growing Salesforce, MuleSoft and SAP partner. The company was started by former SAP developers and our customers include iconic manufacturers from Germany, Japan and the US. We provide Salesforce add-on solutions such as SAP-integrated CPQ (configure, price, quote), SAP-integrated order management and SAP-integrated field service solutions for Salesforce. The Overcast SaaS solution consists of 150+ prebuilt, customizable components (UI, business logic + integration as a set) and has zero SAP footprint (= it can be installed in hours without an SAP project).
Pricing Details
Vigience Field Service
$45 USD/user/month
Free trial available for 30 days
Lowest Starting Price