MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Case InsAIghts | Decision Intelligence for Smarter Case Management

By CRMIT Solutions

Empower service managers with actionable intelligence.

Free  

Never requires payment

Industries
Horizontal Product
Business Need
Customer Service
Requires
Agentforce
Service Cloud
Compatible With
Sales Cloud
Service Cloud

AI case-orchestration agent that summarizes case progress from all interactions, flags bottlenecks, recommends fixes, auto-assigns follow-ups, and compares with historical snapshots to speed resolution and prevent stagnation.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Case InsAIghts/Case InsAIghts 1.2.0
Listed On
12/03/2025
Latest Release
12/03/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 8
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/02/2025

Additional Details

Case InsAIghts is a next-generation GenAI solution designed for Salesforce Service Cloud. It empowers support and operations teams to manage even the most complex customer cases with ease. Using advanced AI models, Case InsAIghts automatically: 1. Summarizes case history in clear, concise language 2. Surface key issues and related context 3. Recommends corrective or preventive actions for faster resolution By removing manual effort from case analysis, service managers and agents can focus on delivering proactive, efficient, and high-quality customer support. Whether you’re scaling customer service or aiming for faster SLAs, Case InsAIghts helps teams boost productivity, reduce resolution time, and elevate customer experience — all without leaving Salesforce. Installation and setup services are available at an additional cost, including two guided hand-holding sessions: an onboarding session and a follow-up discovery workshop. For more information, contact us at marketing@crmit.com.

Need help?

CRMIT Solutions

Atlanta, GA

Other ResourcesTerms & Conditions