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CloudTalk | AI Business Calling for Salesforce Service Cloud Voice
Handle every call in Service Cloud Voice with full customer context.
- Industries
- Horizontal Product
- Business Need
- SalesCustomer ServiceTelephony
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Make and receive calls directly inside Service Cloud Voice — with every call automatically logged to the right contact. Less manual data entry, more time talking to customers, and full call context for your agents the moment they pick up.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Service Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Service Cloud
- Salesforce Editions
- EnterpriseUnlimited
App Details
- Version
- CloudTalk Service Cloud Voice/ver 0.4 0.4.0
- Listed On
- 08/27/2026
- Latest Release
- 08/27/2026
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 1Custom Tabs: 0Custom Apps: 1
- Lightning Components
- Global: 5App Builder: 2Community Builder: 0
- Languages
- English
Security
Additional Details
CloudTalk for Salesforce Service Cloud Voice Handle every customer call without leaving Salesforce. Agents make and receive calls right where they already work — the phone lives inside the Omni-Channel panel in Salesforce. Answer every call already knowing who's on the line. When a call comes in, caller details appear automatically. Customer records, related Salesforce objects, and past interactions are on screen before the conversation starts. Stop logging calls by hand. Every call is captured automatically with its duration, status, and linked records, and appears in My Work and activity history the moment it ends. Hand off calls without dropping the customer. Transfers work three ways: blind transfer for instant handoffs, blind transfer with Safe Mode to confirm the receiving agent connects before the original agent leaves, and warm transfer to brief a colleague first. Reach the right record every time. Inbound and outbound calls are matched automatically to existing Contacts, Leads, and Accounts.
Need help?
CloudTalk
New York, NY, USA
For any questions or issues, please reach out through our CloudTalk Support Portal - https://support.cloudtalk.io/ - our team is ready to help.