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ExpertLoop™
When Agentforce needs to bring in the right expert
- Industries
- CommunicationsEnergyFinancial Services
- Business Need
- Customer ServiceAgent ProductivityChat & Web Conferencing
- Requires
- Sales CloudService CloudAgentforce
- Compatible With
- Sales CloudService Cloud
When Agentforce or Einstein must bring in the right human expert to protect trust and customer retention, ExpertLoop™ turns escalations into high-impact resolutions — exactly when it matters most.
Highlights
Improve First-Time Resolution by over 60% by matching relevant intents captured by Agentforce and Einstein with the right Human Expert by using precise intent-level pairing.
Reduce Customer Churn and Protect Revenue through continuous triaging in real-time based on business impact, recognizing intent and urgency, and routing them to the most qualified Human Expert.
Reduce operational costs. ExpertLoop™ reduces supervisor intervention with 76% through automated AI driven supervision, automated decision support, and actionable insights to amplify impact and to ensure optimal resource allocation.
Automatically prioritize high-impact interactions while protecting Human Expert capacity - temporarily keeping low-priority intents in Agentforce or Einstein during peak demand.
Eliminate static queues and unpredictable wait times by intelligently routing customers to the right expert, avoiding long waits and hand-offs to agents who can't resolve the issue.
Integrate natively in Salesforce’s core platforms, including Agentforce, Einstein, Sales Cloud, and Service Cloud. No admin duplication. No disruption. Just intelligent access to expertise, exactly when it matters most.
SentioCX B.V.'s Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community.
Provider Details
SentioCX B.V.
Amsterdam, the Netherlands
SentioCX orchestrates seamless access to human experts from Einstein and Agentforce, turning escalations into high-impact resolutions. Unlike traditional systems that push conversations into static queues, SentioCX uses a value-driven approach to continuously triage interactions in real time. By analyzing customer intent, sentiment, and urgency, it intelligently pairs relevant conversations with the right Human Experts to ensure first-contact resolution. The result: AI agents and human experts working together to deliver faster, smarter, and more meaningful customer experiences.
Pricing Details
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work. Discounts available for nonprofits.
An active SentioCX subscription of ExpertLoop is required, available directly from our website at www.sentiocx.com. The Salesforce AppExchange package integrates with ExpertLoop and requires an active SentioCX account to function properly.
Custom pricing is available for strategic accounts upon request. Please contact our Sales team at info@sentiocx.com for more information.
Starter
$800 USD/10000 interactions/month