eLabs Salesforce Configuration & Development

As a small company, we simply don’t have the bandwidth to manage Salesforce administration internally. Equals11 has handled it capably and reliably for us. They take care of ongoing updates, resolve issues quickly, and support us whenever challenges arise. Their expertise allows us to focus on running our business instead of worrying about our CRM.

Excellent Partner Experience – Highly Recommended Equals11 delivered an exceptional level of expertise and partnership throughout our Salesforce initiative. Their team provided top‑tier resources who consistently outperformed expectations across Salesforce Sales Cloud, Service Cloud, and ServiceMax. One of the most impressive aspects of the engagement was their leadership in executing a full org conversion to a new production instance—an effort that was both complex and mission‑critical. They also played a key role in integrating our new Salesforce environment with a new SAP S/4 system, ensuring a smooth, well‑architected, and future‑ready solution. Throughout the project, Equals11 demonstrated deep technical knowledge, strong communication, and a true commitment to our success. I would confidently recommend Equals11 to any organization seeking a highly capable and reliable Salesforce consulting partner.

Equals11 was engaged to evaluate our Salesforce-native rail-logistics prototype and craft a roadmap for turning it into a commercial SaaS offering. They quickly grasped the complexity of hazmat compliance, cross-border workflows, and CLM rail messaging, translating those requirements into an architecture that leverages Salesforce Platform while decoupling the data layer for future scale. Their blend of product strategy and deep technical expertise produced a clear build-vs-buy matrix, a groomed agile backlog, and a realistic cost model. These were all insights no other partner had provided. Their recommendations sharpened our development roadmap and gave leadership the confidence to make data-backed investment decisions. Tip: involve finance and operations stakeholders early. Equals11 excels at turning abstract requirements into concrete user stories, but only when the right voices are at the table.

Our engagement with Equals11 has been great, and just what we needed. We are a small company with limited resources, and this engagement has helped us make our Salesforce environment more relevant and useful!

Equals11 listens very well and will take the time to investigate your business issue with the hope of designing a good solution in Salesforce.

Equals11 did considerable planning ahead of time to put effective resources in place. This helped to not waste time and effort on both sides.

Equals11 has been a fantastic partner for us as we venture into the Salesforce universe for the first time. Our business has exploded in recent years, and we needed a far richer answer to our CRM challenges. We new Salesforce was the best choice, but we did not have the internal knowledge or experience to mold the technology to our enterprise model. Equals11 provided a thorough analysis of our business, capturing the current state and future vision. By gathering a top-down understanding of our business and direction, they were able to tailor a realistic scope for configuration and development. The scope was groundwork for an immediately useful and impactful Minimal Viable Product (MVP) that allowed us to transition off of old processes with no relapse. At the same time, Equals11 helped us prioritize and roadmap for remaining scope. We deeply appreciated their measured approach. It is comforting and encouraging to have a Salesforce partner who can prescribe Salesforce functionality so surgically.

Very thorough