Girik Voice AI Agent – Voice Automation | Agentforce

Available 24/7, AI Voice Agents deliver natural, conversational experiences for lead qualification, intake capture, guided assistance, reminders, and account updates—improving resolution time and customer satisfaction

Real-Time Transcripts & Agent Insights - Every conversation is automatically transcribed, translated (if needed), and logged inside Salesforce—helping supervisors monitor quality, ensure compliance, and guide continuous improvement.

End-to-End Call Handling - From greeting and answering queries to processing updates, changes, or confirmations, the AI Voice Agent manages the entire call flow seamlessly—keeping customers informed while updating Salesforce records in real time.

Multilingual Conversations AI Voice Agents interact naturally in local and international languages —transcribing and translating where required, so customers are always understood in their preferred language.

Intelligent Self-Service & Guided Actions - Customers can check balances, request services, follow step-by-step guides, or make changes instantly—while the system reflects updates in Salesforce and reduces agent workload.

Salesforce-Native Omnichannel AI - With GirikCTI on Agentforce, AI Voice Agents integrate natively with Salesforce, engaging customers via voice, SMS, WhatsApp, or web chat—while securely storing transcripts, preferences, and actions.

AI-Powered Real-Time Call Intelligence: Leverages Agentforce to provide live transcription, sentiment analysis, and actionable insights during calls—empowering agents to respond smarter and faster.

Intelligent Self-Service Users can check accounts, request updates, or confirm changes instantly. The AI Voice Agent reflects updates in Salesforce.

Personalized Engagement The AI Voice Agent greets by name, understands intent, and responds contextually—logging every interaction for training and reporting.