AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Zenkraft | Multi-Carrier Shipping, Tracking, Returns for B2C Agentforce Commerce

B2C shipping rates, delivery dates, branded tracking, self service returns

Overview

Zenkraft is a 100% Salesforce-native solution that extends B2C Agentforce Commerce to: ☑ Automate shipping and fulfillment with 200+ carriers ☑ Calculate estimated delivery dates and costs ☑ Generate shipping labels ☑ Track shipments ☑ Initiate returns

1 of 15

See How Zenkraft | Multi-Carrier Shipping, Tracking, Returns for B2C Agentforce Commerce Works

  • Zenkraft’s Cartridge for B2C Agentforce Commerce / Commerce Cloud provides the necessary features to streamline your organization’s shipping, fulfillment, tracking, and returns for a better delivery experience for your customers.

  • Checkout Experience ☑ Easily provide customers with multiple delivery options, methods, and locations (including in-store pick-ups, same day, scheduled delivery) and optimize for the fastest/least expensive carrier

  • Checkout Experience ☑ Calculate accurate shipping costs and offer discounts or add markups based on business logic

  • Real-Time, Branded Tracking to Drive Repeat Engagement ☑ Increase brand engagement and reduce service inquiries with real-time tracking updates ☑ Drive more post-sale traffic by providing delivery status on your branded website vs a carrier’s site

  • Self-service Returns ☑ Streamline & simplify returns processing, RMA creation, and returns pick-up ☑ Allow customers to generate shipping labels and view drop-off locations

  • Carrier Integrations: ☑ Easily ship with 200+ carriers including FedEx, UPS, DHL, USPS, Doordash, and Shipt (supports parcel, same day, LTL delivery, and owned-fleet shipping types)

  • These features are also available for B2B / D2C sites built with Lightning Experience Cloud, provided through a separate package seen at this listing: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000FgsFpUAJ&tab=s

Zenkraft for B2C Agentforce Commerce / Commerce Cloud provides the necessary functions and APIs to streamline shipping, tracking, and returns for your e-commerce site. Improve the delivery experience for your customers across 200+ carriers globally including FedEx, UPS, DHL, USPS, Doordash, and more. Zenkraft maintains all of the infrastructure required to host and scale these carrier integrations as your e-commerce operations grow. Zenkraft adds delivery experience capability in three key areas for Agentforce Commerce sites: ** Improved Check-Outs (with estimated delivery dates, pickup locations, shipping methods) ** Clear visibility into order tracking (post purchase tracking visibility) ** Easy returns (for self-service returns and RMA requests) Zenkraft has managed over 150 million shipments worldwide since our founding, for customers including Marks & Spencer, Deciem, See’s Candy, West Marine, Louis Vuitton, Pet Supermarket, and hundreds more.

Categories

Business Needs
Sales
Customer Service
Ecommerce
Industries
Consumer Goods
High Tech
Retail
Personas
Administrator
Business Operations Manager
Marketer

More from Zenkraft, a Bringg Solution

  • Zenkraft | Multi-Carrier Shipping, Tracking, Returns for B2B / D2C Commerce
    by Zenkraft, a Bringg Solution
    No Ratings
    Zenkraft is a 100% Salesforce-native solution that extends B2B / D2C Commerce or Experience Cloud to: ☑ Automate shipping and fulfillment with 200+ carriers ☑ Retrieve estimated delivery dates / costs ☑ Generate labels ☑ Track shipments ☑ Initiate returns
    Customer ServiceCommerce

  • Zenkraft | Salesforce-Native Automated Multi-Carrier Shipping, Tracking, Returns
    by Zenkraft, a Bringg Solution
    Zenkraft is an easy-to-use, quick-to-implement shipping, fulfillment, tracking, and returns app. ☑ Salesforce-native, Agentforce-ready ☑ 200+ prebuilt carrier integrations ☑ Estimated Delivery Dates / Cost ☑ Fulfillment and Pickups ☑ Tracking ☑ Returns
    Customer ServiceCommerce

  • Purolator Shipping App: Shipping, Returns, RMAs and Tracking
    by Zenkraft, a Bringg Solution
    No Ratings
    Zenkraft, a Bringg Solution, is an easy-to-use 100% Salesforce native app for shipping with Purolator (and 150+ carriers). ☑ Automate shipping ☑ Estimate delivery dates & cost ☑ Track shipments in real-time ☑ Process returns ☑ Generate shipping labels
    Customer ServiceCommerce

  • Zenkraft - Shipping, tracking, and returns for Composable Commerce
    by Zenkraft, a Bringg Solution
    No Ratings
    Calculate shipping rates, estimated delivery dates, book and track shipments, and automate returns natively on Salesforce across 150+ shipping carriers globally including FedEx, UPS, DHL, USPS and many more with Zenkraft for Composable Commerce.
    IT & AdministrationCommerce

  • Zenkraft | Agentforce Extension for Tracking and Returns
    by Zenkraft, a Bringg Solution
    No Ratings
    Zenkraft is the fast-to-deploy Salesforce-native shipping, tracking, and returns app that improves shipping efficiency & customer experiences. Agentforce-ready, Zenkraft easily empowers Agent Actions to reduce "Where-is-my-order?" inquiries and more.
    SalesCustomer Service

  • Zenkraft | Agentforce Extension for Tracking and Returns
    by Zenkraft, a Bringg Solution
    No Ratings
    Zenkraft is the fast-to-deploy Salesforce-native shipping, tracking, and returns app that improves shipping efficiency & customer experiences. Agentforce-ready, Zenkraft easily empowers Agent Actions to reduce "Where-is-my-order?" inquiries and more.
    Customer ServiceEcommerce

  • FedEx Shipping App: Salesforce-native Shipping, Tracking and Returns
    by Zenkraft, a Bringg Solution
    Zenkraft, a Bringg Solution, is an easy-to-use 100% Salesforce native app for shipping with FedEx (and 150+ carriers). ☑ Automate shipping ☑ Estimate delivery dates/cost ☑ Track shipments in real-time ☑ Process returns ☑ Generate shipping labels
    Customer ServiceShipping, Fulfillment & Logistics

  • Zenkraft | Shipping, Tracking & Returns for Salesforce Order Management
    by Zenkraft, a Bringg Solution
    No Ratings
    Zenkraft, a Bringg Solution, is a Salesforce native app that expands Salesforce Order Mgmt to include fulfillment. ☑ Automate shipping ☑ Calculate estimated delivery dates & cost ☑ Track shipments in real-time ☑ Process returns ☑ Generate shipping labels
    Customer ServiceCommerce

  • UPS Shipping App: Salesforce-native Shipping, Tracking, and Returns
    by Zenkraft, a Bringg Solution
    Zenkraft, a Bringg Solution, is an easy-to-use, 100% Salesforce-native app for shipping with UPS (and 150+ carriers). ☑ Automate shipping ☑ Estimate delivery dates/cost ☑ Track shipments in real-time ☑ Process returns ☑ Generate shipping labels
    Customer ServiceCommerce

  • USPS (Postal Service) Shipping App : Shipping, Returns, RMAs and Tracking
    by Zenkraft, a Bringg Solution
    Zenkraft, a Bringg Solution, is an easy-to-use 100% Salesforce native app to ship with USPS (and 200+ carriers). ☑ Automate shipping ☑ Calculate estimated delivery dates & cost ☑ Track shipments in real-time ☑ Process returns ☑ Generate shipping labels
    Customer ServiceCommerce