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Zenkraft | Multi-Carrier Shipping, Tracking, Returns for B2C Agentforce Commerce

B2C shipping rates, delivery dates, branded tracking, self service returns

Overview

Zenkraft is a 100% Salesforce-native solution that extends B2C Agentforce Commerce to: ☑ Automate shipping and fulfillment with 200+ carriers ☑ Calculate estimated delivery dates and costs ☑ Generate shipping labels ☑ Track shipments ☑ Initiate returns

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See How Zenkraft | Multi-Carrier Shipping, Tracking, Returns for B2C Agentforce Commerce Works

  • Zenkraft’s Cartridge for B2C Agentforce Commerce / Commerce Cloud provides the necessary features to streamline your organization’s shipping, fulfillment, tracking, and returns for a better delivery experience for your customers.

  • Checkout Experience ☑ Easily provide customers with multiple delivery options, methods, and locations (including in-store pick-ups, same day, scheduled delivery) and optimize for the fastest/least expensive carrier

  • Checkout Experience ☑ Calculate accurate shipping costs and offer discounts or add markups based on business logic

  • Real-Time, Branded Tracking to Drive Repeat Engagement ☑ Increase brand engagement and reduce service inquiries with real-time tracking updates ☑ Drive more post-sale traffic by providing delivery status on your branded website vs a carrier’s site

  • Self-service Returns ☑ Streamline & simplify returns processing, RMA creation, and returns pick-up ☑ Allow customers to generate shipping labels and view drop-off locations

  • Carrier Integrations: ☑ Easily ship with 200+ carriers including FedEx, UPS, DHL, USPS, Doordash, and Shipt (supports parcel, same day, LTL delivery, and owned-fleet shipping types)

  • These features are also available for B2B / D2C sites built with Lightning Experience Cloud, provided through a separate package seen at this listing: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000FgsFpUAJ&tab=s

Zenkraft for B2C Agentforce Commerce / Commerce Cloud provides the necessary functions and APIs to streamline shipping, tracking, and returns for your e-commerce site. Improve the delivery experience for your customers across 200+ carriers globally including FedEx, UPS, DHL, USPS, Doordash, and more. Zenkraft maintains all of the infrastructure required to host and scale these carrier integrations as your e-commerce operations grow. Zenkraft adds delivery experience capability in three key areas for Agentforce Commerce sites: ** Improved Check-Outs (with estimated delivery dates, pickup locations, shipping methods) ** Clear visibility into order tracking (post purchase tracking visibility) ** Easy returns (for self-service returns and RMA requests) Zenkraft has managed over 150 million shipments worldwide since our founding, for customers including Marks & Spencer, Deciem, See’s Candy, West Marine, Louis Vuitton, Pet Supermarket, and hundreds more.

Categories

Business Needs
Sales
Customer Service
Ecommerce
Industries
Consumer Goods
High Tech
Retail
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