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Sinch Engage for Agentforce | SMS, MMS, RCS and WhatsApp

By Sinch

Automate SMS, MMS, RCS and WhatsApp messaging with Agentforce Actions.

No Ratings
Free  

Never requires payment

Agentforce ContentsAgentforce Contents
Actions: 5
Industries
Education
Media & Entertainment
Retail
Business Need
Sales
Customer Service
Marketing
Requires
Agentforce
AppExchange Partner Products
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Seamlessly integrate AI-powered SMS, MMS, RCS and WhatsApp messaging into your Salesforce Agentforce workflows. Automate personalized, two-way conversations that drive engagement, accelerate sales, and deliver exceptional customer service.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
AppExchange Partner Products
To use this solution, you need this AppExchange partner product.
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
A Sinch Engage or Sinch MessageMedia account is required to send messages. A free 14-day trial with 25 SMS messages is included when you click “Get It Now.”

App Details

Version
Sinch Agentforce/1.0 1.0.0
Listed On
03/31/2026
Latest Release
03/31/2026
Agentforce ContentsAgentforce Contents
Actions
Actions are how agents get information and perform tasks.
Actions: 5
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/23/2026

Additional Details

Supercharge Your Customer Conversations with AI-Powered Messaging In today's fast-paced world, your customers expect instant, personalized communication. Meeting this demand at scale is a significant challenge. With Sinch Engage for Salesforce Agentforce, you can meet and exceed those expectations by transforming your customer engagement strategy. Our integration allows you to connect the intelligence of Agentforce with Sinch Engage's global messaging platform. This enables you to automate and scale personalized, two-way conversations across the entire customer journey. From initial marketing outreach and sales follow-ups to critical service alerts and ongoing support, Sinch Engage provides a reliable, secure, and globally-reaching platform to connect with your customers on their preferred messaging channels. Free up your team to focus on high-value interactions while Agentforce handles the routine communication, driving efficiency and customer satisfaction.

Need help?

Sinch

Melbourne, Victoria, Australia

Need a hand? Check out our helpful Salesforce SMS / MMS support center https://support.messagemedia.com/hc/en-us/categories/4413561240463-Mercury-SMS-App-Support

Support PhoneUS: 1-866-751-8337 | AU: 1800 155 228
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