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OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email

By Ortoo

The OmniChannel Routing Upgrade - Cases, Leads, Chats, Calls, SMS & more

No Ratings
Paid  

Discounts available for nonprofits

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Industries
Horizontal Product
Financial Services
High Tech
Business Need
Productivity
Customer Service
Agent Productivity
Requires
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
Service Cloud
Revenue Cloud
Financial Services Cloud

Advanced OmniChannel case routing / assignment. Advanced chat, call, SMS and routing. Enhances Omni-Channel contact center, call center & customer service operations. CTI integration for Amazon Connect, Service Cloud Voice, and more.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Revenue Cloud
Financial Services Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Omni-Channel Case Router is 100% native to Salesforce. Optimized for Sales Cloud, Service Cloud and more. Solutions for any call centres across all industries insurance, software, real-estate, internet, technology, leasing, automotive, telecoms and more

App Details

Version
Q-assign: Case and Lead Assignment | Advanced Round Robin/4.826 4.826.0
Listed On
02/05/2024
Latest Release
02/05/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Managed Package
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 39
Custom Tabs: 17
Custom Apps: 2
Lightning Components
Global: 16
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
4.776.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/10/2023

Additional Details

OmniChannel Case Router is a revolutionary Salesforce application that enhances omni-channel routing and assignment capabilities. Built on the powerful Q-assign platform, it offers intelligent real-time management and routing of customer interactions across multiple channels. Whether handling phone calls, chats, emails, SMS, or social media messages, OmniChannel Case Router ensures that each interaction is directed to the most suitable agent, enhancing customer satisfaction and operational efficiency. With features like dynamic reassignment, priority management, and point-and-click configuration, OmniChannel Case Router is the ultimate solution for businesses seeking to optimize their customer service and sales processes. BENEFITS - Improved Customer Satisfaction: Ensures quick and accurate responses to customer inquiries. - Increased Service Team Performance: Enhances response times and service resolution rates. - Operational Efficiency: Reduces administrative overhead and streamlines task management. - Scalability and Customization: Adapts to growing business needs and changing conditions. www.ortooapps.com

Need help?

Ortoo

London, UK

For technical support, please email: support@ortooapps.com For volume pricing please email: sales@ortooapps.com For pre-sales questions about any aspect of lead & case assignment systems (including best practice): ask@ortooapps.com

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