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OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email

By Ortoo

The OmniChannel Routing Upgrade - Cases, Leads, Chats, Calls, SMS & more

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Paid  

Discounts available for nonprofits

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Industries
Horizontal Product
Financial Services
High Tech
Business Need
Productivity
Customer Service
Agent Productivity
Requires
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
Service Cloud
Revenue Cloud
Financial Services Cloud

Advanced OmniChannel case routing / assignment. Advanced chat, call, SMS and routing. Enhances Omni-Channel contact center, call center & customer service operations. CTI integration for Amazon Connect, Service Cloud Voice, and more.

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