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OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email
The OmniChannel Routing Upgrade - Cases, Leads, Chats, Calls, SMS & more
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects
- Custom Tabs
- Custom Apps
Lightning Components
- Global
- App Builder
- Community Builder
Compatibility
- Required Salesforce ProductsThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales CloudService CloudPlatform Cloud
- Compatible Salesforce ProductsThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Service CloudRevenue CloudFinancial Services Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
- Supported Languages
- English
Additional Requirements
Omni-Channel Case Router is 100% native to Salesforce. Optimized for Sales Cloud, Service Cloud and more. Solutions for any call centres across all industries insurance, software, real-estate, internet, technology, leasing, automotive, telecoms and more