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Unite for Salesforce
Increase productivity, drive customer retention and increase sales revenue
$1 USD/user/month
- Business Need
- ProductivityTelephony
- Requires
- None
Empower your team to save time, increase call efficiency and drive customer retention with the Unite for Salesforce integration.
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Not customizable - no option to NOT log a call
We do not want to log all calls we receive or make. There is no option according to support to optionally log or not log a call. Additionally, we could potentially create an automation that would help support our need, however there is no way to customize the call panel/box at all, meaning we can't add any custom field identifiers which could indicate which calls should be deleted with a flow for example. This integration as it is actually would create bad data and cause us more work, not less, so we won't be using this integration. I would love to see some more thought and intentionality put into this integration, it could be helpful if it could adapt to our needs!