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ISV Insights - App Analytics for AppExchange Partners
App Analytics for ISVs — feature usage, account health, and Alerts
- Industries
- High Tech
- Business Need
- SalesCustomer ServiceAnalytics & Site Monitoring
- Requires
- None
- Compatible With
- Sales CloudService CloudMarketing Cloud Engagement
- See feature usage by account — who's using what and who isn't - Custom watchlists delivered to your inbox every week - Health scores you define, with alerts when accounts start declining - Track adoption across packages without building anything
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Showing 4 of 4 Reviews
A Powerful Solution for ISV Growth and Customer Management
ISV Insights provides the clarity and control needed to effectively manage ISV applications within Salesforce. With its robust tracking capabilities, we can easily monitor product adoption, user engagement, and key health metrics, ensuring we stay ahead of any potential risks. The platform’s filtering options, help us understand how customers are using our products. Automated alerts keep us informed, so we never miss important changes. Overall, ISV Insights gives us the insights we need to manage our business more efficiently and make smarter decisions.
Must-Have for ISV Usage Tracking & Customer Health
ISV Insights has been an invaluable tool for monitoring product adoption, customer health, and key performance metrics. It provides deep visibility into user engagement, helping us identify at-risk customers early and take proactive steps to improve retention. The version-specific monitoring feature is particularly useful, allowing us to track upgrades across different geographies, Salesforce editions, and contract expiry dates. The automated alerts and digest reports ensure we stay ahead of potential issues while spotting new expansion opportunities. If you are managing ISV applications within Salesforce, this solution is a game-changer!
Fantastic solution to track ISV usage, health, and KPIs
ISV Insights has been critical component of managing our portfolio of ISV applications in Salesforce. The ability to easily monitor and report on product usage and user-defined KPIs and health scores has been a game-changer.
Game Changer for Tracking Client Adoption!
ISV Insights has transformed how we track customer health and drive engagement. Its ability to spot at-risk customers early ensures we never miss critical signals, helping us proactively reduce churn and identify expansion opportunities. One of the standout features is version-specific monitoring, allowing us to track upgrades with granular filters like geography, Salesforce edition, and expiry date—giving us a clear view of adoption trends. The KPIs provide deep insights into user engagement, ensuring our team goals align with actual product usage. The alerts and notifications keep us informed with digest reports and trend-based updates, so we always know which accounts need attention.