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b+s Elevate | Webex Contact Center for Salesforce Voice

The intelligent contact center built for Salesforce with Cisco Webex

No Ratings
Starting at $169   USD/user/month

Discounts available for nonprofits

Industries
Horizontal Product
Business Need
Sales
Customer Service
Agent Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Financial Services Cloud
Health Cloud
Government Cloud

b+s Elevate delivers a complete contact center solution built for Salesforce, powered by Webex. It seamlessly integrates voice, digital channels, and CRM data, providing agents with AI-enhanced tools for superior employee and customer experiences.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Financial Services Cloud
Health Cloud
Government Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Browsers: Google Chrome Mozilla Firefox Microsoft Edge Requires Service Cloud Voice for Partner Telephony

App Details

Version
b+s Connects for Service Cloud Voice/2.7.1 2.7.1
Listed On
09/09/2024
Latest Release
12/12/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 7
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/22/2021

Additional Details

b+s Elevate by Bucher + Suter is an AI-enhanced communication and contact center solution built for Salesforce, with Cisco Webex. It streamlines contact center operations and empowers agents to deliver personalized, omnichannel customer engagement across voice and digital platforms. Seamlessly integrating communication channels and customer data within Salesforce, b+s Elevate enables faster, tailored interactions with AI-driven insights and intelligent call routing. Built on Cisco’s leading security protocols, it ensures secure, compliant communication. With Bucher + Suter’s decades of customer service, contact center, and Cisco expertise, b+s Elevate simplifies operations, enhances collaboration, and delivers a unified customer service experience for peak efficiency.

Need help?

Bucher + Suter

Worblaufen, Switzerland | Denver, CO, USA

Bucher + Suter offers round-the-clock global support.

Support Phone+1-800-917-9060
Other ResourcesEmailTerms & Conditions